- We promise not to treat you unnecessarily. We understand the time and financial pressures of everyday life and we would never recommend treatment if it wasn’t needed. To give you a rough idea, most patients require six appointments. If they are not showing good signs of improvement, then onward referral is usually required.
- We promise we will never charge you for referral letters or medical reports
- We promise your treatment plan will be personal to YOU. There are no pre-printed exercise leaflets here!
- We promise to listen to you. I mean really listen to you, so that we can fully understand your personal situation and make a plan to help.
- We promise we know what we are doing. All our team regularly attend training sessions and courses and are mentored by our head physiotherapist.
- We promise the clock doesn’t stop when you leave the clinic. We will continue to work on your case after you have left the building – writing letters, writing your medical notes, writing insurance reports, planning your next session and designing your personal exercise programme.
- We promise to refer you onto a fantastic network of exceptional surgical colleagues if need be, all at no extra cost for the referral.
- We promise to keep investing in our clinicians and our technology. Things move on and ideas move on and we will keep up to date with the latest research and ideas.
- We promise to keep our facilities spick and span, warm, friendly and welcoming.
- We promise we will never charge for any phone calls or email correspondence – it’s all part of our service.
